Bilingual Area Manager LA&C

International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit DairyQueen.com.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

Job Description

We have an exciting opportunity for an Area Manager- LA&C. This role will provide leadership, business insight and operational support to assigned franchisees to achieve short and long term Company and Operations objectives. Serve as the primary business consultant and relationship owner for assigned franchisees, acting as the main strategic and operational advisor to franchise owners and their leadership teams. Utilize strong analytical, financial, operational, and business insight to identify performance gaps, diagnose root causes, develop insight-driven solutions, and guide execution that improves sales, profitability, guest satisfaction, and operating standards while protecting Dairy Queen trademarks, system standards, and brand guardrails.

This role is responsible for building strong franchisee relationships, establishing clarity of expectations, leading recurring business routines, proactively identifying risks and opportunities, and partnering cross-functionally to enable sustainable growth and strong operational performance across assigned markets.

Key Accountabilities Include:

• Serve as the primary business consultant, relationship owner, and first point of contact for assigned franchisees; build strong partnerships with franchise owners and leadership teams, establish clarity of expectations, and act as liaison between the brand and franchisee leadership.
• Analyze franchisee and market performance using Company systems, reports, and tools to identify trends, outliers, risks, and opportunities across sales, profitability, OSAT, labor, operational execution, audits, promotions, and development goals; translate findings into clear insights and actionable recommendations.
• Diagnose business and operational challenges, identify financial and operational levers, model business impact against goals, and guide franchisees in developing and executing action plans that drive profitable sales growth, operating productivity, and improved guest experience.
• Lead recurring business routines with assigned franchisees, including monthly performance reviews, KPI discussions, operating rhythms, and follow-up routines that reinforce accountability, capability development, and execution against business priorities.
• Proactively identify emerging issues, performance gaps, and capability needs before they result in escalations; coach franchisees and their teams to implement practical solutions and sustain improved performance over time.
• Guide franchisees in the consistent execution of approved operational standards, menu compliance, brand guardrails, food safety processes, and system requirements by providing coaching, direction, and support for effective implementation of the Dairy Queen operating model.
• Partner cross-functionally with Marketing, Training, FSQR, Product Development, Supply Chain, and other internal teams to resolve issues, improve franchisee execution, support profitable growth, and enable successful implementation of system initiatives.
• Support development and reinvestment efforts for franchisees, including remodels, renewals, operational readiness for new openings, and capability roadmaps aligned to system standards and long-term business objectives.
  
  

Qualifications

Education/Experience:

• B.A. or B.S. degree in Management, Business, Finance, Engineering, or related field or equivalent combination of education and related experience in lieu of degree.
• Must have 5 to 7 years of professional experience in restaurant operations, franchising, multi-unit environments, business consulting, finance, FP&A, or related business disciplines.
• Must have a minimum of 5 years of experience managing employees.
• Experience working within a franchise system, preferably within a QSR brand.
  
  

Skills:

• Verbal and written fluency in both English and Spanish.
• Strong analytical skills with the ability to interpret operat