Change & Continuous Improvement Partner Wealth

Monzo

FULLY_REMOTE

FULL_TIME

Remote

Posted May 6, 2026

Description

ð We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo â¤ï¸

UK Remote - ð°Â£40,400 - Â£54,600 + Incentive Awards tied to your performance + Benefits â¨

Applications close on Friday 8th May 2026 at 17:00.

About our team ð

The Change & Continuous Improvement wealth team is the bridge between our Product and Operations teams and keeps us agile, efficient, and always evolving.

You'll be at the heart of transformation: shaping how change lands across our Customer Operations teams, creating magical customer journeys, removing friction from processes, and empowering our teams to deliver better, faster, and more confidently. This isn't just

Please mention the word **CHERUB** and tag RMmEwMTo0Zjk6YzAxNDo1OTM4Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjk6YzAxNDo1OTM4Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Interview Prep Guide

AI-generated

Preparation Strategy

To prepare for this role, review Monzo's website and services, and think about examples of process improvements you've made in the past. Practice talking about your experience with change management and be ready to ask questions about the company and the role. It's also important to show enthusiasm and passion for the company's mission and values. Make sure to mention the word **CHERUB** and the tag RMmEwMTo0Zjk6YzAxNDo1OTM4Ojox when applying to show you've read the job post completely.

Likely Interview Rounds

1. Screening call~30 min
What to prep: Review Monzo's website and services, think about examples of process improvements you've made in the past, and be ready to talk about your experience with change management
- What do you know about Monzo's products and services?
- How would you approach process improvement in a customer operations team?
- Can you give an example of a time when you identified and implemented a change that improved customer experience?
2. Behavioral~60 min
What to prep: Prepare examples of times when you've successfully implemented change, think about how you've handled resistance or obstacles in the past, and review the company's values and mission
- Tell me about a time when you had to communicate a change to a team or customer
- How do you handle resistance to change from stakeholders or team members?
- Can you describe a project you worked on that involved process improvement or transformation?
3. Final~60 min
What to prep: Review the company's mission and values, think about how your skills and experience align with the role, and prepare questions to ask the interviewer
- Why do you want to work at Monzo and what do you think you can bring to the company?
- How do you see yourself contributing to the Change & Continuous Improvement team?
- What are some potential changes or improvements you'd like to make in this role?

Most Likely Questions

What do you know about Monzo's products and services?
How would you approach process improvement in a customer operations team?
Can you give an example of a time when you identified and implemented a change that improved customer experience?
Tell me about a time when you had to communicate a change to a team or customer
How do you handle resistance to change from stakeholders or team members?

Common Pitfalls

Not doing enough research on the company and its products
Not being able to provide specific examples of process improvements or change management
Not showing enough enthusiasm or passion for the company's mission and values

Free Prep Resources

• Monzo's website
• Glassdoor
• LinkedIn

Salary Negotiation Tips

Given the salary range of £40,400 - £54,600, be prepared to negotiate based on your experience and qualifications. Consider researching the market rate for similar roles and be ready to make a strong case for your desired salary.

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Change & Continuous Improvement Partner Wealth

Description

Tags

Interview Prep Guide

Preparation Strategy

Likely Interview Rounds

Most Likely Questions

Common Pitfalls

Free Prep Resources

Salary Negotiation Tips

Apply for this Position

About Monzo

Job Stats

Hiring Across Borders?

Get Paid in USD/EUR

Interview Prep Guide

Preparation Strategy

Likely Interview Rounds

Most Likely Questions

Common Pitfalls

Free Prep Resources

Salary Negotiation Tips