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Chat Suppore

OnlineJobs.PH

FULLY_REMOTE

FULL_TIME

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Posted Jun 14, 2026

Description

We are looking for an experienced Chat Support Specialist to join our software company full-time.

You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software.

Responsibilities

Respond to customer inquiries via live chat and email
Troubleshoot basic software issues
Escalate technical problems when needed
Maintain a high level of customer satisfaction
Document customer feedback and common issues
Work closely with our support and operations teams

Requirements

Previous experience in chat and email support for a software or SaaS company
Excellent written English
Strong communication and problem-solving skills
Ability to work independently
Reliable internet connection and computer
Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus

Position Details

Full-time remote role
Long-term opportunity
Competitive salary based on experience

How to Apply

Please Send

Your resume
A brief introduction
Details of your previous support experience

Please mention the word **KEENLY** and tag RMmEwMTo0Zjk6YzAxMDpkNzNkOjox when applying to show you read the job post completely (#RMmEwMTo0Zjk6YzAxMDpkNzNkOjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Interview Prep Guide

AI-generated

Preparation Strategy

Finally, make sure you have any necessary materials ready, such as your resume and a brief introduction, and be prepared to talk about your experience and qualifications for the role.

Likely Interview Rounds

1. Screening call~30 min
What to prep: Review your previous experience in chat and email support, and be prepared to give specific examples of how you handled customer inquiries and issues. Make sure you have a reliable internet connection and a quiet space for the call.
- What experience do you have with chat and email support?
- How would you troubleshoot a basic software issue?
- Can you give an example of a time when you had to escalate a technical problem?
2. Behavioral~60 min
What to prep: Think about specific examples from your experience that demonstrate your problem-solving skills, ability to work independently, and commitment to customer satisfaction. Practice answering behavioral questions using the STAR method.
- Tell me about a time when you received negative customer feedback. How did you handle it?
- Can you describe a situation where you had to work independently to resolve a customer issue?
- How do you ensure a high level of customer satisfaction in your work?

Most Likely Questions

What do you know about our company and our software?
Why do you want to work in chat support?
How would you handle a difficult customer?
Can you walk me through your process for troubleshooting a software issue?
How do you stay organized and manage multiple customer inquiries at once?

Common Pitfalls

Lack of preparation for common chat support scenarios
Inability to provide specific examples from previous experience
Poor communication skills or difficulty articulating thoughts

Free Prep Resources

• Customer Service Blog (Zendesk)
• Help Desk Software Comparison (Capterra)
• Interview Prep Guide (Glassdoor)

Preparing interview guide...

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Job listing provided by RemoteOK

About OnlineJobs.PH

Company scraped from remoteok

Job Stats

Applications0

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Chat Suppore

Description

Tags

Interview Prep Guide

Preparation Strategy

Likely Interview Rounds

Most Likely Questions

Common Pitfalls

Free Prep Resources

Apply for this Position

About OnlineJobs.PH

Job Stats

Hiring Across Borders?

Get Paid in USD/EUR

Interview Prep Guide

Preparation Strategy

Likely Interview Rounds

Most Likely Questions

Common Pitfalls

Free Prep Resources