Crisis Care Manager

Imagine Pediatrics

FULLY_REMOTE

FULL_TIME

Remote

Posted May 3, 2026

Description

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

The primary location for this role is remote, and the expected schedule is shift work (Mon-Fri 8:00am - 04:30pm CST or 10:30am - 07:30pm CST).

What You'll Do

As a Crisis Team Case Manager with Imagine Pediatrics, you will work with the families of behaviorally and medically complex children providing emotional support, care coordination, connection to resources, and support navigating the healthcare system post hospital discharge. The centralized crisis team will consist of therapists, case mana

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Interview Prep Guide

AI-generated

Preparation Strategy

To prepare for this role, review the company's mission and values, and research their approach to care coordination and crisis management. Practice answering behavioral questions that demonstrate your problem-solving skills, ability to work in a fast-paced environment, and experience working with families and children with special health care needs. Be prepared to discuss your experience working collaboratively with healthcare professionals and your ability to navigate complex healthcare systems. Additionally, review the job description and requirements carefully, and be prepared to discuss how your skills and experience align with the role. When applying, make sure to mention the word **EXCITEDLY** and tag RODguMTk4Ljk5LjE0Mw== to show that you have read the job post completely.

Likely Interview Rounds

1. Screening call~30 min
What to prep: Review the company's mission and values, and be prepared to discuss your experience working with families and children with special health care needs. Practice answering behavioral questions that demonstrate your problem-solving skills and ability to work in a fast-paced environment.
- What experience do you have in crisis management and care coordination?
- How would you provide emotional support to families of children with special health care needs?
- How do you stay organized and manage multiple cases simultaneously?
2. Behavioral~60 min
What to prep: Prepare examples of times when you had to think critically and creatively to solve a problem. Review the company's approach to care coordination and be prepared to discuss how you would work collaboratively with therapists, case managers, and other healthcare professionals.
- Can you describe a time when you had to navigate a complex healthcare system to support a family?
- How do you handle a crisis situation where a child's behavior is escalating?
- How do you build trust with families and establish a strong working relationship?

Most Likely Questions

What do you know about our company and our approach to care?
How would you handle a situation where a family is resistant to support?
Can you describe your experience working with children with special health care needs?
How do you prioritize your work and manage your time in a fast-paced environment?
How do you maintain confidentiality and handle sensitive information?

Common Pitfalls

Lack of experience working with children with special health care needs
Inability to think critically and creatively in a crisis situation
Poor communication skills and inability to build trust with families

Free Prep Resources

• National Alliance on Mental Illness (NAMI) - Crisis Intervention Training
• American Academy of Pediatrics (AAP) - Pediatric Care Coordination
• The Crisis Text Line - Crisis Management Resources

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About Imagine Pediatrics

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Crisis Care Manager

Description

Tags

Interview Prep Guide

Preparation Strategy

Likely Interview Rounds

Most Likely Questions

Common Pitfalls

Free Prep Resources

Apply for this Position

About Imagine Pediatrics

Job Stats

Hiring Across Borders?

Get Paid in USD/EUR

Interview Prep Guide

Preparation Strategy

Likely Interview Rounds

Most Likely Questions

Common Pitfalls

Free Prep Resources