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Customer Service & Support Representative Customer Care Center Eastern Central Time Zones Only

PNC

FULLY_REMOTE

FULL_TIME

Remote

Posted Jun 17, 2026

Description

R226096Job ProfilePosition OverviewAt PNC, our people are our greatest differentiator andâ¦See this and similar jobs on LinkedIn.

Please mention the word **FINELY** and tag RMmEwMTo0Zjk6YzAxMjphODI0Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjk6YzAxMjphODI0Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Interview Prep Guide

AI-generated

Preparation Strategy

To prepare for this role, review common customer service scenarios and practice answering behavioral questions. Make sure you have specific examples of times when you provided excellent customer service, and be prepared to talk about your experience working with customers. Additionally, research PNC and its values to show your interest in the company and the role. Practice active listening and responding to customer questions in a clear and concise manner.

Likely Interview Rounds

1. Screening call~30 min
What to prep: Review common customer service scenarios, practice active listening, and prepare examples of times when you provided excellent customer service
- What experience do you have in customer service?
- How would you handle a difficult customer?
- Can you tell me about a time when you had to resolve a customer complaint?
2. Behavioral~60 min
What to prep: Prepare specific examples of times when you demonstrated good customer service skills, and practice answering behavioral questions using the STAR method
- Describe a situation where you had to work in a team to resolve a customer issue
- Tell me about a time when you received feedback on your customer service skills and how you used it to improve
- Can you give an example of a time when you went above and beyond to help a customer?

Most Likely Questions

What do you know about PNC?
Why do you want to work in customer service?
How would you handle a customer who is asking for a refund or exchange?

Common Pitfalls

Lack of preparation for common customer service scenarios
Not being able to provide specific examples of times when you provided good customer service
Not being able to think on your feet and respond to unexpected customer questions

Free Prep Resources

• Customer Service Skills for Success (Coursera)
• The Customer Service Handbook (book by Barbara Burke)
• Interview Prep (Pramp)

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About PNC

Company scraped from remoteok

Job Stats

Applications1

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Customer Service & Support Representative Customer Care Center Eastern Central Time Zones Only

Description

Tags

Interview Prep Guide

Preparation Strategy

Likely Interview Rounds

Most Likely Questions

Common Pitfalls

Free Prep Resources

Apply for this Position

About PNC

Job Stats

Hiring Across Borders?

Get Paid in USD/EUR

Interview Prep Guide

Preparation Strategy

Likely Interview Rounds

Most Likely Questions

Common Pitfalls

Free Prep Resources