CUSTOMER SUCCESS MANAGER

SalesCloser.ai currently has the position of Customer Success Manager available, and we’re excited to tell you about it!

OVERVIEW

We’re hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high‑impact programs to join our team. You’ll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously. If you thrive in fast‑paced environments, love building systems, and know how to deliver value, this role is for you.

As a member of the Customer Success Team, you’ll work cross‑functionally to ensure our customers achieve meaningful outcomes and stay deeply engaged with Salescloser.ai. Together with the Customer Success Teams, the Customer Success Manager is responsible for the continued success of Salescloser.ai.

RESPONSIBILITIES

• Manage a high‑volume book of SMB and mid‑market accounts

• Drive engagement through scaled touchpoints rather than manual check‑ins

• Prioritize accounts based on health, risk, and opportunity

• Ensure customers launch successfully and reach early time‑to‑value

• Monitor usage and proactively intervene when accounts stall

• Partner with onboarding to ensure smooth, consistent handoffs

• Design and execute scalable programs such as email sequences, webinars, and in‑app engagement flows

• Build repeatable playbooks for onboarding, adoption, and renewal

• Continuously improve processes to support more customers efficiently

• Identify at‑risk accounts early using health signals

• Take proactive action to reduce churn and improve customer outcomes

• Support renewal motions through ongoing engagement and value reinforcement

• Use tools like Vitally, Intercom, and CRM data to manage your book

• Track key KPIs including adoption, engagement, churn risk, and retention

• Share insights with the team to improve product, processes, and customer experience

• Other duties as assigned.

 

QUALIFICATIONS

• 2–4 years of experience in Customer Success, Account Management, or a similar customer‑facing role, ideally within a SaaS or B2B tech environment

• Experience managing a high-volume book of business

• Strong operational mindset 

• Comfortable working with data and identifying trends

• Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce

• Experience building or optimizing CS playbooks and automation workflows

• Proactive communicator with strong organizational skills

• Able to balance speed, quality, and scale

• As part of a diverse team, the ability to work both independently and collaboratively.

• Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment.

• Organized, administratively strong, and have solid writing, phone, and general communication skills.

• Fluent in English (spoken and written). Knowledge of a second language is considered an asset.

 

WORK ENVIRONMENT

• Given the nature of this role, it is expected that the successful candidate will provide their own workstation, computer, headset, and have a fast and reliable interne