Digital Solutions Specialist

Location: Barbados

Working Hours: 7:30am-4:30pm

Department: Operations

Environment: Office

Type of Employment: Permanent

The Ideal Candidate

The Digital Solutions Specialist supports the improvement of Newport Water’s day-to-day

operations by helping analyze, refine, and implement more efficient business processes across

departments, using business applications, automation, and digital tools.

Working closely with the Operations Team Leader and department teams, this role focuses on

practical, hands-on process improvements - identifying inefficiencies, documenting and

simplifying workflows, and implementing solutions that reduce manual work, improve visibility,

and support lean, scalable operations.

The role combines business process awareness with digital execution capability, grounded in Lean

thinking and continuous improvement. The emphasis is on steady, incremental progress (getting

1% better every day) rather than large-scale transformation initiatives.

This is a collaborative and execution-focused role, contributing to process and system

improvements while working alongside internal stakeholders and external technical partners

where required.

Key Responsibilities

Business Process Optimization (Lean-Focused)

• Build a working understanding of Newport Water’s operations and key workflows
• Support teams across Sales, Operations, Finance, and Service in reviewing and improving processes
• Identify inefficiencies, bottlenecks, and sources of waste in day-to-day activities
• Assist in redesigning workflows to improve efficiency, consistency, and client experience
• Apply Lean thinking to simplify processes and reduce unnecessary steps
• Contribute to a culture of continuous improvement through small, practical changes

Requirements Gathering & Process Mapping

• Work with team members to understand current processes and challenges
• Help identify required data inputs, outputs, and dependencies
• Document current-state and future-state workflows in a clear and practical way
• Support the translation of business needs into structured solution requirements

Digital Solutions, Automation & AI

• Configure and improve solutions within ERP, CRM, and other business applications
• (including Zoho One)
• Build and maintain automations that reduce manual work and improve accuracy
• Support integration between systems (ERP, CRM, website, e-commerce, etc.)
• Ensure solutions align with agreed process improvements
• Work with external specialists on more advanced integrations or technical implementations when needed
• Assist in applying AI tools where they offer clear, practical benefits

Business Applications Support

• Support the day-to-day administration and improvement of core business applications
• Help maintain data accuracy, system structure, and user access controls
• Assist in ensuring systems remain reliable and aligned with operational needs
• Escalate or coordinate more complex system issues where required

Data, Reporting & Visibility

• Build and maintain basic dashboards and reports to support operational visibility
• Help ensure data is accurate and consistently used across systems
• Support leadership with tracking key metrics and performance indicators
• Use data to highlight opportunities for process improvement

Documentation, SOPs & Learning Systems

• Create and update Standard Operating Procedures (SOPs) for key processes
• Ensure SOPs are clear, practical, and aligned with how work is actually performed
• Support development of training materials and onboarding resources
• Contribute to building and maintaining the company’s Learning Management System (LMS)
• Ensure documentation is kept current and accessible

Governance, Continuity & Good Practice

• Maintain clear documentation of workflows, automations, and system changes
• Follow established change management and testing practices for updates
• Support basic system security practices such as access control and data handling
• Help ensure solutions are maintainable and not overly dependent on individuals

End-User Support & Adoption

• Provide first-line support for business applications an