What will I be doing?
- Partner closely with Product Management to understand the development strategy and translate it into end-to-end product marketing initiatives including impactful go-to-market approaches.
- Be the voice of the customer and use a range of market, competitive and local insights to help validate our product, propositions and to uncover growth opportunities.
- Evaluate projects using relevant data measures in an effort to iterate, improve and build upon performance, while contributing to local and global KPIs.
- Be the facilitator and advisor of product news, updates and enhancements for customer-facing teams and advocate continuous learning through product knowledge initiatives.
- Develop and quantify sales enablement materials and product marketing initiatives with commercial value.
- Support the build-out of our customer education program.
- Hold global status meetings and meet with individual teams to proactively update and close feedback loops.
Who you are?
- 5+ years of experience in B2B product marketing is required (experience in payments, tech or SaaS is preferred).
- Strategic thinker, able to balance mid-term vision with short-term practical steps, tactics and goals.
- Proven experience in managing and executing global projects with clear tracking and performance measures.
- Have a passion for investigating and solving customer problems (experience with customer centricity, voice of the customer methodologies, and market monitoring and is a plus).
- Ability to grasp complex, technical subjects and make them easy to understand through impactful communications.
- A true team player, hands-on and self-motivated, able to stick to deadlines and collaborate with others.
- Excellent command of the English language, both verbal and written. Spanish is a plus.
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Company hiring for SK Stones USA: Customer Success Manager