Medical Claims Processor I
Moda Health
Description
About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, weâre focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Letâs be better together.
Position Summary
Responsible for utilizing resources efficiently for the accurate and timely entry, review, and resolution of simple to moderately complex medical claims in accordance with policies, procedures, and guidelines as outlined by the company. This is a FT WFH role.
Pay Range
$17.34 - $19.41 hourly, DOE.
- Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
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Benefits
- Medical, Dental, Vision, Pharmacy, Life, & Disability
- 401K- Matching
- FSA
- Employee Assistance Program
- PTO and Company Paid Holidays
- High School diploma or equivalent
- 6-12 months data entry or medical office experience preferred
- 10-key proficiency of 135 spm
- Type a minimum of 35 wpm
- Knowledge of medical terminology, CPT codes and ICD-9/10 codes preferred
- Demonstrates work habits that include punctuality, organization, and flexibility
- Ability to maintain balanced performance in areas of production and quality
- Analytical reasoning and flexibility
- Professional and effective written and verbal communication skills
- Experience with Facets platform a plus
- Identify all the duties and responsibilities
- Enters claims data into system while interpreting coding and understanding medical terminology in relation to diagnosis and procedures.
- Review, analyze, and resolve claims through the utilization of available resources for moderately complex claims.
- Analyze and apply plan concepts to claims that include deductible, coinsurance, copay, out of pocket, etc.
- Examines claims to determine if further investigation is needed from other departments and routes claims appropriately through the system.
- Adjudication of claims to achieve quality and production standards applicable to this position.
- Release claims by deadline to meet company, state regulations, contractual agreements, and group performance guarantee standards.
- Reviews Policies and Procedures (P&PâS) for process instructions to ensure accurate and efficient claims processing as well as providing suggestions for potential process improvements.
- Performs all job functions with a high degree of discretion and confidentiality in compliance with federal, state, and departmental confidentiality guidelines.
- Flexible schedule that may include working 5 hours of overtime on pre-determined Saturdays to meet business needs. Modaâs standard workweek is a 37.5 hour work week.
- Office environment with extensive close PC and keyboard work with constant sitting. Must be able to navigate multiple screens. Flexible schedule that may include working 5 hours of overtime on pre-determined Saturdays to meet business needs. Modaâs standard workweek is a 37.5 hour work week.
- Works internally with the customer service, membership accounting, and appeals departments. Works externally to support client needs.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
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Interview Prep Guide
Preparation Strategy
To prepare for this role, focus on reviewing medical terminology, CPT codes, and ICD-9/10 codes. Practice entering claims data into a mock system and review the company's policies and procedures for claims processing. Prepare examples of how you have demonstrated work habits that include punctuality, organization, and flexibility. It's also essential to practice answering behavioral questions using the STAR method. Additionally, research the company's values and mission to understand their commitment to diversity and inclusion.
Likely Interview Rounds
- 1. Screening call~30 min
What to prep: Review medical terminology, CPT codes, and ICD-9/10 codes. Practice typing and 10-key proficiency. Be prepared to discuss your experience with data entry and medical office work.
- What experience do you have with data entry or medical office work?
- How would you handle a complex medical claim?
- Can you explain a time when you had to interpret medical terminology?
- 2. Technical~60 min
What to prep: Practice entering claims data into a mock system. Review the company's policies and procedures for claims processing. Prepare examples of how you have applied analytical reasoning and flexibility in your previous roles.
- How would you enter claims data into a system while interpreting coding and understanding medical terminology?
- Can you walk me through your process for reviewing and analyzing claims?
- How do you stay organized and manage your time in a fast-paced environment?
- 3. Behavioral~60 min
What to prep: Review the company's values and mission. Prepare examples of how you have demonstrated work habits that include punctuality, organization, and flexibility. Practice answering behavioral questions using the STAR method.
- Tell me about a time when you had to work with a team to resolve a complex issue.
- Can you describe a situation where you had to communicate complex information to a colleague or supervisor?
- How do you handle a high volume of work while maintaining quality and meeting deadlines?
Most Likely Questions
- What do you know about medical terminology and coding?
- How would you handle a claim that requires further investigation?
- Can you explain the difference between ICD-9 and ICD-10 codes?
- How do you stay current with changes in medical coding and billing?
- Can you describe a time when you had to analyze and resolve a complex claim?
Common Pitfalls
- Lack of attention to detail when entering claims data
- Inability to interpret medical terminology and coding
- Poor time management and organization skills
- Inadequate communication skills when working with team members or supervisors
Free Prep Resources
- • Medical Terminology for Dummies
- • CPT Coding Guide
- • ICD-10-CM Official Guidelines for Coding and Reporting
- • AHIMA (American Health Information Management Association) website
- • AAPC (American Academy of Professional Coders) website
Salary Negotiation Tips
Given the hourly pay range of $17.34 - $19.41, be prepared to negotiate based on your qualifications and experience. If you have more than 6-12 months of data entry or medical office experience, you may be eligible for the higher end of the pay range. Be sure to highlight your relevant skills and experience during the interview process to support your requested salary.