Patient Navigator
Imagine Pediatrics
Description
Who We Are
Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.
The primary location of this position is remote (CST required) with an expected schedule of 3x12s (7:00am - 7:00pm CST) Monday-Wednesday or Wednesday-Friday, with quarterly travel to Houston, TX.
What You'll Do
The Care Team Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will:
- Tagssupporttravelassistanthealthnon tech
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About Imagine Pediatrics
Company scraped from remoteok
Job Stats
Hiring Across Borders?
Interview Prep Guide
Preparation Strategy
To prepare for this role, review the company's mission and values, and research the principles of patient navigation and virtual care. Practice answering behavioral questions using the STAR method, and be prepared to discuss your experience working in healthcare and your ability to work in a fast-paced environment. Additionally, review common healthcare software and electronic health records systems to demonstrate your technical skills.
Likely Interview Rounds
- 1. Screening call~30 min
What to prep: Review the company's mission and values, and be prepared to discuss your experience in patient navigation, as well as your ability to work in a virtual environment.
- What experience do you have in patient navigation or a similar role?
- How would you handle a complex patient case with multiple healthcare providers involved?
- Can you describe your experience with virtual care or telehealth services?
- 2. Behavioral~60 min
What to prep: Prepare examples of your experience working in healthcare, and be ready to discuss your communication skills, ability to work under pressure, and experience with teamwork and collaboration.
- Tell me about a time when you had to communicate complex medical information to a patient or family member.
- How do you handle conflicting priorities and tight deadlines in a fast-paced healthcare environment?
- Can you describe a situation where you had to work collaboratively with a healthcare team to achieve a patient's goals?
Most Likely Questions
- What do you know about our company and our mission?
- How would you handle a difficult patient or family member?
- Can you describe your experience with electronic health records or other healthcare software?
Common Pitfalls
- Lack of experience in patient navigation or a similar role
- Inability to work in a virtual environment
- Poor communication skills or difficulty working with healthcare teams
Free Prep Resources
- • American Academy of Pediatrics (AAP) patient navigation resources
- • National Association of Healthcare Advocacy Consultants (NAHAC) training and certification programs
- • Healthcare Information and Management Systems Society (HIMSS) online courses and webinars