Staff Product Manager Enterprise

About LiveKit

LiveKit is the developer platform for building and operating real-time voice AI agents. We started as the leading open-source WebRTC platform and have grown into a comprehensive stack: SDKs and developer tooling, agent hosting, inference, telephony, and observability. Our goal is to become the default platform for voice agents, the way Stripe became the default for payments.

We're venture-backed, growing fast, and working with some of the largest companies in the world as they deploy voice agents at massive scale.

You'll thrive at LiveKit if you:

• obsess with crafting code that is fast, reliable and practical for the problem

• are known as the go-to person for tackling tough technical problems

• work hard and can build and ship fast

• can clearly explain complex technical concepts to others

• are a fast learner, frequently picking up new languages and tools

The best way to impress us is with thoughtful Issues and/or PRs on our Github repos 😊

About This Role:

We're looking for a Product Manager to own the relationship between our product/engineering teams and the customers in our sales cycle. That includes everything from mid-market commercial accounts to seven-figure-plus enterprise deals.

Today, our PM team is small and high-leverage. Each PM acts as a bridge between a go-to-market motion and the engineering teams that build the platform. This role is the counterpart to our Growth PM (who focuses on self-serve developer adoption). You'll be the primary product voice for customers going through the sales process and scaling in production.

This means you'll spend real time with customers and prospects, deeply understand what's blocking them from going to production or expanding usage, and translate that into roadmap priorities that engineering teams can act on. You'll also be the connective tissue between our sales org and engineering, making sure both sides have context, alignment, and a shared sense of what matters.

What You'll Do:

• Be the product expert in the room for sales-cycle customers. Join calls, understand technical requirements, and help prospects see how LiveKit fits their architecture, working alongside solutions engineers and account executives.

• Organize and prioritize customer asks. Build a clear, consolidated view of what sales-cycle customers need, how urgent it is, and which engineering teams are responsible. Replace scattered threads with real visibility.

• Translate customer needs into roadmap. Synthesize patterns across customer conversations into clear product priorities. Work with engineering leads to shape what gets built and when.

• Bridge sales and engineering. Build the communication loops so sales knows what's coming and engineering knows what customers are asking for. This is not a process-heavy role. It's about high-bandwidth, trust-based relationships across teams that operate with a lot of autonomy.

• Arm the GTM team. Equip sales with the roadmap context, competitive positioning, and product knowledge they need to close and expand deals. Help shape packaging and pricing for enterprise offerings.

Who You Are:

• 8+ years in product management, with significant experience working with enterprise sales motions. You've been the PM that sales teams rely on.

• Technical depth. You can hold your own in conversations about infrastructure, APIs, WebRTC, telephony, or AI/ML pipelines. You don't need to write code, but you need to understand systems well enough to earn trust with engineers and make good tradeoffs.

• Strong customer instincts. You've spent time directly with enterprise customers and can quickly identify what's a real blocker vs. a nice-to-have. You know how to distill signal from a dozen different customer conversations.

• Cross-functional influence. You're effectiv