Trainer EMEA
360Learning
Description
The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients donât just "use" the software, but master it to drive long-term engagement.
By owning our "One-to-Many" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.
You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.
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Master our Platform's core user experience and the Collaborative Learning methodology
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Become a platform expert (from a user & admin perspective) and get certified on our methodology.
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Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine.
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Connect with colleagues worldwide through virtual coffee chats and team-building activities.
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Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement.
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Identify and execute your updates on the Engagement Academy to align with the latest product releases.
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Define your quarterly priorities in relation to the Support & Services roadmap with your coach.
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Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement.
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Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content).
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Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform.
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Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog.
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Build new processes and update Confluence with the information needed for the team's daily work.
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Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories.
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Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training).
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Develop advanced toolkits and training paths based on the most successful client use cases.
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3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care.
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You are recognized for your listening and teaching skills
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You express your ideas in a clear and concise manner, both in writing and orally
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You are proactive and prefer working in a strong results-oriented culture
- A past experience in the learning industry is a plus
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You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.
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Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
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Compensation: Package includes base salary, a variable component and equity ð
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Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
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Balance: Flexible hours, full remote work possible anywhere in France ð
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Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each groupâs activities and providing a quick path to impact ð¤
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Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-soci
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About 360Learning
360Learning is a learning management system that enables companies to create and deliver training programs. It provides tools for course creation, user management, and analytics.
Job Stats
Hiring Across Borders?
Interview Prep Guide
Preparation Strategy
To prepare for this role, review the company's website and learn about the Collaborative Learning methodology. Prepare examples from your experience that demonstrate your skills in teaching, communication, and problem-solving. Practice answering behavioral questions using the STAR method. Research the company's goals and objectives, and think about how your skills and experience align with them.
Likely Interview Rounds
- 1. Screening call~30 min
What to prep: Review the company's website and understand the core principles of Collaborative Learning. Prepare examples of your experience in training or teaching, and think about how you would design a learning ecosystem.
- What do you know about our Collaborative Learning methodology?
- Can you share an experience where you had to train someone on a new platform or tool?
- How would you approach creating a scalable learning ecosystem for our clients?
- 2. Behavioral~60 min
What to prep: Review the skills set listed in the job description and prepare examples from your experience that demonstrate your skills in areas such as teaching, communication, and problem-solving.
- Tell me about a time when you had to adapt your teaching style to meet the needs of a diverse group of learners.
- Can you describe a situation where you received feedback on your training and how you used it to improve?
- How do you handle a difficult or resistant learner?
- 3. Final~60 min
What to prep: Review the company's goals and objectives, and think about how your skills and experience align with them. Prepare questions to ask the interviewer about the company and the role.
- How do you see yourself contributing to the development of our training offer and the success of our clients?
- Can you walk me through your process for creating a training plan and evaluating its effectiveness?
- How do you stay up-to-date with the latest developments in the learning industry?
Most Likely Questions
- What do you know about our company and our mission?
- Can you tell me about a time when you had to learn a new platform or tool?
- How do you handle a situation where a learner is struggling to understand a concept?
- Can you describe your experience with adult learning principles and how you apply them in your teaching practice?
- How do you evaluate the effectiveness of a training program?
Common Pitfalls
- Lack of preparation and research on the company and the role
- Inability to provide specific examples from experience
- Poor communication and interpersonal skills
- Lack of enthusiasm and interest in the company and the learning industry
Free Prep Resources
- • Coursera - Learning How to Learn
- • edX - Adult Learning
- • ATD - Association for Talent Development